Powering Operational Transformation for America’s Largest Military Housing Network
Discover how Foxsense helped a nationwide military housing provider digitize field workflows, improve resident experience, and unlock full operational visibility at scale.
Challenge
Field operations relied entirely on offline or Excel-based processes.
Residents had no transparency into issue history or property maintenance.
Customer service teams handled overwhelming volumes of phone-based support.
No centralized record of historical occupancy or maintenance activity.
Solution
Built modular web and mobile apps for real-time issue reporting.
Integrated operational data with Yardi to streamline field updates.
Implemented PDF-based summary generation for maintenance transparency.
Embedded automated flows aligned with internal roles and department hierarchies.
Projects & Apps Breakdown
Maintenance & Occupancy Manager App
A unified app for field teams to report, update, and track maintenance tasks with real-time status sync.
Features Highlights :
Offline mode for remote or low-signal areas
Real-time Yardi sync
Role-based workflows
Field Issue Assistant
(AI-Guided Bot)
An internal chatbot that helps field staff classify issues using structured decision trees, creating accurate support tickets every time.
Features Highlights :
Guided flows for consistent ticket creation
Real-time data updates
Works in offline environments
Home History Viewer
A property-level digital record that allows staff and residents to instantly download a complete maintenance and occupancy history — similar to a car service log.
Features Highlights :
Instant PDF export
Reliable data sync
Role-based visibility
Technology & Partner Ecosystem
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Impact
Majority of work orders
Now generated using structured digital flows.
3x faster
Issue resolution speed compared to previous quarters.
2 weeks
Time taken to fully build and deploy the maintenance history module.
Zero dependency
On external reporting tools after full integration.
Foxsense quickly became the partner we didn’t know we needed. Their clarity, speed, and technical depth helped us modernize years of legacy workflows. Looking back, we wish we had chosen Foxsense much earlier.
CTO
Leading U.S. Military Housing Network
Have legacy workflows that need transformation?
Let’s bring clarity, structure, and speed to your field operations — just like we did for this military housing network.